Here at ZERO, we have a strong sales & technical support team at your disposal 24/7, for consultation & support via emails, phone calls, video conference or chatting apps like WeChat or WhatsApp.
Our experienced team of HVAC professionals is dedicated to providing tailored solutions to meet your specific needs. This includes creating custom designs that consider the unique characteristics of your building or space. Our technical team is able to give pipeline design based on their experience and your requirement, and you will get intuitively the system connection, piping design, installation materials statistics and AC units location after our design. Besides, we offer consultation services to guide you through the process from initial idea to final implementation, and assist you to solve the problem you encounter during this whole process, ensuring you choose the best HVAC system for your needs.
We proudly offer our clients OEM and ODM services to meet their unique requirements and specifications. As a trusted HVAC supplier, we manufacture high-quality HVAC systems and components based on our clients’ branding and quality standards. This enables you to leverage our manufacturing capabilities while maintaining your brand identity on the final product. Our customized services provide you with a better service experience, because our OEM/ODM services provide you with the flexibility to bring your own branded, high-quality HVAC systems to market, or to introduce new, unique solutions that meet your specific requirements. We’re committed to upholding the highest standards in manufacturing and design, ensuring your HVAC offerings deliver exceptional performance and reliability.
Our commitment to our clients goes beyond just supplying HVAC systems. Our after-sales technical team can provide comprehensive and professional installation training, to ensure that your team understands how to correctly install and optimize the operation of the HVAC equipment. We can give training through remote video conferences or phone calls. Or we can provide paid project on-site guidance and training. Through our installation training, we aim to empower you with the knowledge required for correct and efficient HVAC system installation, basic troubleshooting and maintenance, optimizing the performance and lifespan of the HVAC products.
To save your time in gathering different goods and reduce logistical complexity, we can offer assistance with delivery consolidation based on your needs. We ensure that all the parts, units, and accessories for your HVAC system are consolidated and shipped together. Besides, we can consolidate all of your goods which are purchased from different suppliers and deliver them together with our products, so that you can focus on the things that you really matter. We are dedicated to providing you with a seamless delivery experience and ensuring that you receive everything you need for the project most quickly and conveniently.
The relationship between ZERO and you doesn’t end at the point of sale. We offer extensive after-sales services. After receiving your feedback on after-sales issues, our after-sales team will do our best to respond to you in their quickest time and assist you to solve the problem. Aim to the further technical problem, our technical team will get involved and provide a solution. They can give technical guidance remotely via video conferences or phone calls or If required, by visiting your project site. Whether it’s addressing technical queries, troubleshooting issues, or advising on maintenance routines, we’re committed to providing ongoing support to ensure your HVAC system operates efficiently and reliably and making you feel more comfortable, assuring when using our HVAC products.